Privacy & Cookie Policy

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Privacy & Cookie Policy

This privacy policy sets out how Individual Care Services uses and protects any information that you give Individual Care Services when you use this website.

Individual Care Services is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Individual Care Services may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from June 2018.

What we Collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode
  • Other information relevant to a request

What we do with the Information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • To contact you with requested information

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file, is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other Websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your Personal Information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR). If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

Quality Assurance Feedback

"ICS is a professional organisation with a management team who are competent and knowledgeable"
Margaret, family member

Speech bubble

“Staff work with some very complex people with learning disabilities, enabling them to become independent"
A Family member

“It’s the best thing that has ever happened to our son. Staff encourage and promote his independence."
James, A fmaily member

“All of the service users appeared to be very happy with the standard of service"
Anonymous

"They understand the needs of their client's, and this shows in the quality of the care and support they provide"
Learning disability nurse

"We are very happy with the care and support ICS has provided to out daughter over the years, we would definitely recommend them to others."
A family member

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